Refund policy
Returns & Refunds
At Inglewood Instruments, we want you to love your instrument. If it turns out to be not quite what you expected, you can return it. Here's how it works.
Changed Your Mind?
If your purchase isn't the right fit, you may return eligible items for a refund. You must initiate your return and have the item postmarked within 14 days of delivery. To qualify for a refund:
At Inglewood Instruments, we want you to love your instrument. If it turns out to be not quite what you expected, you can return it. Here's how it works.
Changed Your Mind?
If your purchase isn't the right fit, you may return eligible items for a refund. You must initiate your return and have the item postmarked within 14 days of delivery. To qualify for a refund:
- The instrument must be in like-new condition, with no damage or signs of wear.
- All original accessories and included items must be returned.
- You are responsible for return shipping costs and must provide a tracking number.
To get started, reply to your order confirmation email or email us at hey@heyinglewood.com and let us know you'd like to make a return. We'll help you with the next steps.
Something Wrong With Your Order?
If your instrument arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos of the issue, if applicable.
We'll work with you to find a solution, whether that's a replacement, repair, or another appropriate resolution. If the issue is due to damage in transit or an error on our part, we'll take care of the return shipping arrangements.
Custom Orders
Custom-made or personalized items and items marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect.
Pre-Orders
Pre-orders are custom-made and are not eligible for refunds once they are in the manufacturing stage. Please email us at hey@heyinglewood.com.
Refunds
Once we receive and inspect your returned item, we'll process your approved refund to your original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the refund.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Something Wrong With Your Order?
If your instrument arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos of the issue, if applicable.
We'll work with you to find a solution, whether that's a replacement, repair, or another appropriate resolution. If the issue is due to damage in transit or an error on our part, we'll take care of the return shipping arrangements.
Custom Orders
Custom-made or personalized items and items marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect.
Pre-Orders
Pre-orders are custom-made and are not eligible for refunds once they are in the manufacturing stage. Please email us at hey@heyinglewood.com.
Refunds
Once we receive and inspect your returned item, we'll process your approved refund to your original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the refund.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable items:
- Gift cards
- Downloadable software products
- Downloaded education materials